This video walks you thorugh creating effective marketing playbook.
Marketing playbook consist of:
1. Customer profile
 * Pains
 * Behaviors
 * Roles in buying process
 * Day in live
 * Current technology stack
 * Current feelings and perceptions
 * Type of problems (active, passive, latent)
 * Values (functional, business, individual, inspirational)
 * Triggers, Ability, Motivations to buy
 * Who are